Terms of Service

1. Platform Overview

StockMaster 24/7 provides a cloud-based inventory custody platform designed for warehouses, logistics providers, and supply chain operations across Southern Africa. The Platform includes the following modules:

• Stock Counting: Real-time barcode-driven stock counts with live progress tracking and variance reporting.
• Inbound Receiving & POD: Three-way matching of purchase orders, delivery notes, and physical receipts with damage documentation.
• Outbound Dispatch & ePOD: Manifest creation, load verification, route-based delivery with GPS tracking, electronic signatures, and exception reporting.
• Spot Auditing: Scheduled and ad-hoc cycle counts with blind counting, real-time variance alerts, and audit trails.
• Variance & Reporting: Financial-grade variance analysis, exportable reports, and compliance documentation.

2. Account Registration & Onboarding

To use the Platform, your organisation must complete the client onboarding process, which includes submitting company registration details, FICA documentation, and accepting these Terms. You are responsible for ensuring all information provided is accurate and up to date. Each user account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. User Roles & Access

The Platform operates a role-based access control system. Access levels include Super Admin, Client Admin, Counter, and Viewer. Each role has specific permissions governing what data can be viewed, created, or modified. Client Administrators are responsible for managing user access within their organisation and ensuring users are assigned appropriate roles.

4. Acceptable Use

You agree to use the Platform only for lawful inventory management and supply chain operations. You shall not:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our systems.
• Upload malicious software, falsified data, or content that infringes third-party intellectual property rights.
• Interfere with or disrupt the integrity or performance of the Platform.
• Share, resell, or sublicence access to the Platform without our prior written consent.

5. Data Ownership & Responsibility

You retain ownership of all operational data you upload or generate through the Platform, including inventory records, delivery documentation, purchase orders, and audit reports. You are responsible for the accuracy and completeness of data entered into the Platform. We are not liable for business decisions made based on data within the Platform.

6. Intellectual Property

All content, features, functionality, design, and technology of the StockMaster 24/7 Platform — including software, algorithms, user interfaces, logos, and documentation — are owned by Africa This and That Trading (PTY) LTD and protected by applicable intellectual property laws. No rights are granted to you other than the limited licence to use the Platform as described in these Terms.

7. Service Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. We may perform scheduled maintenance, updates, or improvements that temporarily affect availability. We will endeavour to provide reasonable notice of planned downtime. We are not liable for any loss arising from service interruptions beyond our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by South African law, the Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of or inability to use the Platform.

9. Termination

We may suspend or terminate your access to the Platform if you breach these Terms, fail to pay applicable fees, or engage in conduct that we reasonably believe is harmful to other users or the Platform. Upon termination, you may request an export of your operational data within 30 days, after which we may delete it in accordance with our data retention policy.

10. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of South Africa. The parties agree to first attempt to resolve any dispute through good-faith negotiation before resorting to litigation.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via the Platform or email. Continued use of StockMaster 24/7 after changes are published constitutes acceptance of the updated Terms. If you do not agree with any changes, you must discontinue use of the Platform.

12. Contact

For questions about these Terms, please contact us via our Contact page.