Support

Frequently Asked Questions

Everything you need to know about the platform, our services, and how to get started.

General

Offline-First Capabilities

Inbound Receiving (ePOD)

Physical Stocktaking

Spot Audits

Outbound Dispatch

Batch & Expiry Tracking

Returnable Assets (Pallets & Crates)

Multi-Tier 3PL Access

Onboarding & Getting Started

Master AI Assistant

Recent Platform Updates

Compliance & Security

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Frequently Asked Questions

General

What is StockMaster 24/7?

Who is StockMaster 24/7 built for?

Do I need special hardware?

Offline-First Capabilities

Does the app work without internet?

Is offline included in the platform?

What happens when I come back online?

Inbound Receiving (ePOD)

What is Three-Way PO Matching?

How does damage photo capture work?

Can suppliers sign off digitally?

Can I track batch numbers and expiry dates?

Physical Stocktaking

What is blind counting?

How does the live variance dashboard work?

Does the platform support multi-tenant operations?

Spot Audits

What is a spot audit?

How are spot audits scheduled?

What happens when a spot audit finds variance?

Can spot audits be automated?

Outbound Dispatch

What is load verification (briefing)?

How do geofenced drop-offs work?

What is sign-on-glass?

How are returns handled?

Can I track pallets and crates left on site?

Batch & Expiry Tracking

Can I track batch numbers during receiving?

How does expiry date tracking work?

Can I run reports filtered by batch or expiry?

Does the platform alert me about expiring stock?

Returnable Assets (Pallets & Crates)

What are returnable assets?

How does the platform track pallets and crates?

Can I see which customers owe returnable assets?

Are returnable assets tracked during debrief?

Multi-Tier 3PL Access

What is the End-Client role?

What can end-clients see?

Onboarding & Getting Started

How do I get started?

What information do I need for onboarding?

How long does onboarding take?

Master AI Assistant

What is Master?

What can I ask Master?

Who can use Master?

Is my data safe when I use Master?

Why does Master cite numbers?

Recent Platform Updates

How does count authorisation work?

How is variance calculated now?

What is the OCR delivery note feature?

How do returns work end-to-end?

Can I schedule reports?

What is the Simulate / Kudu handoff?

How is damaged stock handled now?

Has anything changed for offline mode?

Compliance & Security

Is StockMaster 24/7 POPIA compliant?

What is FICA secure onboarding?

Where is my data hosted?

Is my data secure?

Still have questions?